Skip to content

 

Improve call centre employee retention

A tool to understand drivers of employee satisfaction, dissatisfaction and retention

Dozens of companies in Australia are taking control of employee satisfaction by measuring their contact centre(s) against a set of industry indices. This tool has fundamentally assisted contact centres throughout Australia prioritise areas for improvement and save costs.

Dr Catriona Wallace, Director, callcentres.net will take you through the 2006 Contact Centre Employee Satisfaction Benchmark results and demonstrate the benefits to be gained by measuring, benchmarking and diagnosing your centre(s) against different drivers of employee satisfaction.

Events to be held on:

7 June - Parramatta
8 June - Sydney
9 June - Adelaide
14 June - Canberra
15 June - Melbourne
16 June - Brisbane

All event attendees will receive:

  • Continental breakfast or lunch
  • Sample 2006 Contact Centre Employee Satisfaction Benchmarking Report
  • A copy of the KellyConnect Bi-annual Recruitment Index
  • A chance to win a copy of callcentres.net 2006 Australian Contact Centre Industry Benchmarking report valued at AUD$895

Numbers are limited - so be quick!


To find out more and register go to:
www.callcentres.net/retention 

callcentres.net

 

Testimonial