Industry Recruitment Index Results
Contact Centre Industry Recruitment Index 2006
Since 2003, Kelly Services has commissioned callcentres.net to research and develop the Australian Contact Centre Industry Recruitment Index. The objective of the research is to provide up-to-date information on recruitment trends in the contact centre industry.
The index provides a comprehensive overview of contact centre recruitment, recruit profiles, recruitment changes by industry, recruitment drivers, skill requirements, recruitment issues, suppliers and techniques, staff tenure, employee hours, salaries and retention issues.