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2007 Contact Centre Employee Satisfaction Benchmarking Results Revealed

Forward thinking companies in Australia are being proactive and taking control of employee satisfaction by measuring their contact centre(s) against a set of industry indices. This tool is essential in assisting contact centres to prioritise areas for improvement and efficiencies, and highlights cost savings.

Dr Catriona Wallace, Director, callcentres.net will share with you the 2007 Contact Centre Employee Satisfaction Benchmarking Results. Find out the industry key drivers behind employee satisfaction, loyalty indicators, level of commitment and more....

Register now AUD$150 + gst:

  • Sydney, Melbourne or Brisbane
  • Receive a 15% discount for group bookings of four or more.
  • Register and pay before 22nd June and receive a 10% discount.
  • Registrations close 30th June.


All event attendees will receive:

  • Continental breakfast
  • A full copy of the 2007 Contact Centre Employee Satisfaction Benchmarking Report
  • A copy of the Kelly Services Contact Centre Bi-annual recruitment index
  • 10% discount for measuring your centre(s) against the 2007 benchmark

Measure - Benchmark - Diagnose


Limited numbers – so be quick!


Join us:

Melbourne: 4th July
Sydney: 5th July
Brisbane: 6th July


Brought to you by
Kelly Talent at Work

Note: Terms and conditions apply:

  • Breakfast series not available to recruitment providers.
  • Cancellations need to be submitted in writing to The Marketing Department, Kelly Services 14 days prior to the event in order to receive a refund.
  • Payment must be received prior to the event.

For enquiries, phone Kerri Johnstone on 02 9246 6759.

 

Register Today