Strong and dynamic leader needed for high performing team

Project Director – Call Centre Sales

• Base $75K, OTE - $200K +
• Located on Gold Coast, Qld

A leader in their field, this dynamic organisation is undergoing rapid growth and is currently seeking a dynamic leader to take on the role of Project Director within their Upgrades Department. This department of 15 -20 call centre reps, contacts existing customers offering upgrades of their services and has a solid history of achieving targets.

While this is a permanent full time role, base salary is $75 000 plus commission paid weekly based on results.  The previous Manager was earning $200 000 per annum.  Naturally for this kind of role, they are seeking a proven leader with strengths in staff training and development, motivation skills, performance management, staff retention, sales techniques as well as the profitable management of the department.

Responsibilities will include:-

• Ensure efficient and effective operation of the owner enhancement department.
• Achievement of budget to levels set out in KPI’s.
• Be an instrumental figure in the overall well being of the department.
• Execute all processes in line with the strategic intent of the business in relation to growth.
• Identify growth opportunities to strengthen relationships with customers and sales and prepare appropriate recommendations for implementation.
• Assess, develop and measure processes to determine ways to increase profitability.
• Ensure a high level of staff satisfaction, measurable through turnover as per the KPI’s.
• Provide leadership to strengthen the upgrades team and provide stability.
• Effective recruitment, training and development of staff to increase production and ensure targets are met.
• Implement required training and retention strategies.
• Proactively identify areas for development and implement strategies.
• Ensure accessibility and approachability with all staff.
• Provide an active listening style and respond, provide feedback and follow up any issues raised.
• Be a catalyst for motivation.
• Generate, read and analyse the day-to-day reporting to identify issues and opportunities.
• Actively seek feedback from the team to identify trends, and analyse and identify options for new sales campaigns to increase production.

The successful candidate will have a strong senior leadership background within a sales environment, preferably call centres, as well as proven management skills focusing on achieving results.

Sorry, applications for this position have now closed. 

To search for current positions available go to www.kellyservices.com.au.