2006 Employee Satisfaction Benchmark Study

With annual agent turnover rates in Australian call centres being on average 17% pa, employee satisfaction and retention continue to be major concerns for the call centre industry. In response to this current issue, Kelly Services and callcentres.net have developed a diagnostic tool which enables businesses to benchmark different measures of employee satisfaction and commitment in their own call centre, against results from the wider call centre industry.

The results of this benchmark will be critical in assisting management to identify, forecast and pro-actively develop strategies to increase employee satisfaction, minimise areas of dissatisfaction, reduce employee turnover and costs and subsequently improve retention and performance.

This study has been conducted since 2003 and we are currently seeking participants for the 2006 Employee Satisfaction Benchmarking Study.

For $1,500 your company can participate in the study and you will be provided with your own report which will benchmark your centre's employee satisfaction results against the industry and will provide you with information pertinent to future retention strategies.

View the IMB success story to learn how the Benchmark has helped IMB.

Please contact Kerri Johnstone - National Marketing Manager, Kelly Services to register your interest at johnske@kellyservices.com.

www.kellyservices.com.au

www.callcentres.net