Edition 121 - February 2007

THE ‘AT-HOME’ AGENT OPTION
The ‘at-home’ agent option can work well for many organisations. Agents in general and especially people who have family responsibilities relating to caring for children or elderly relatives, nearly always welcome it. It is an option that can be well worthwhile considering.

MEETINGS – HOW TO MANAGE THEM BETTER
If you work out an approximate hourly rate for all attendees, it is very quickly obvious that meetings are expensive. That’s why it is so vital that organisations run efficient meetings.Yet, so many meetings waste time. The fundamental guidelines are simple but they are often not practiced.

PROFILE: MARK KENNING, CIGNA INSURANCE
Mark joined Cigna five years ago, after many years in the banking sector. His role at Cigna provides many challenges due to the nature of the business. Direct Marketing / Telemarketing and development of products for their partners provides staffing and sales challenges.