Edition 124 - March, 2007

THE CHALLENGE OF OUTBOUND CALL OPERATORS
Outbound telemarketers have a huge challenge in their work at the best of times. Now with the introduction of the Do Not Call register from May 2007, the list of people available to be called is going to be greatly reduced.

MANAGING CONTRACTORS
In many sectors, contractors have become very common. Added flexibility is just one of several distinct benefits in having contractors, but there are also potential hassles for supervising contractors can be challenging.

PROFILE: TANYA MILLER, MAIN ROADS, WESTERN AUSTRALIA
Tanya Miller was the 2004 WA Team Leader of the Year and now manages a new call centre for Main Roads WA. Tanya enjoys the role but says that it sometimes can be challenging when systems go down in the night and you are trying to help callers.