Edition 125 - April, 2007

2007 CONTACT CENTRE RECRUITMENT INDEX
Kelly Services has commissioned callcentres.net to conduct the latest Contact Centre Industry Recruitment Index for Australia, New Zealand and Asia and we value your participation. The survey will measure recent trends related to recruitment, turnover, retention and salaries in Contact Centres. 

GROWTH IN CALL CENTRE TECHNOLOGY
Call centres have become the hub of information technology development.  The needs of such a rapidly expanding industry have fuelled investment and development of hardware and software, reliable long-distance telephony services and communications management.  

THE PROJECT IS COMPLETED SUCCESSFULLY
With the pace of business and the pressures, thanking team members and recognising a job well done, is too often forgotten. Yet, appropriate recognition can have a profound impact and there are numerous ways it can be done.

PROFILE: WAYLON BOLTON, AUSTRALIA POST
Waylon Bolton began with Australia Post at their Victorian customer contact centre as an entry-level customer service consultant four years ago. Since then he has worked up through the ranks, holding several senior positions including Senior Investigator, Business Services Manager, Operations Manager and currently Resolutions Manager.