Edition 126 - April, 2007

HRO HUB UPDATE
This month we look at Vendor Management Systems (VMS) as part of an Human Resource Outsourcing solution and how VMS is an effective way of managing supplier performance. Includes two whitepapers discussing the Basics of VMS and Vendor Accountability for Contingent Workforce Management.

GETTING MEASUREMENT RIGHT
There are countless things that can be measured in call centres. Most importantly, there needs to be accurate measurement of Key Performance Indicators and it is from this basis that clients can be kept happy and staff rewarded.

CAREER BURN OUT FOR MANAGERS
Career burnout is a reality within management ranks. If a manager is not performing or if a manager’s performance level changes noticeably, there are numerous possible causes. It is best to face the possibility that burnout could be involved.