Edition 132 - July 2007

WHAT SELLING SKILLS DO AGENTS NEED?
Proven telephone sales skills must be part of every sales agent’s tool kit.  Leaving sales to chance is not a viable option.  Managers must invest in equipping their agents with the necessary skills to create revenue.

HOW CAN MANAGERS GAIN MORE AUTHORITY?
OK, that recent promotion was well deserved.  But now it’s time to put your bossy boots on to get the troops jumping.  No more Mr. Nice Guy.  Start cracking that whip!

PROFILE: DENICE PITT, UCMS
As CEO of UCMS in Sydney, Denice Pitt is mindful of the importance of motivating staff. She knows that it is important employees understand where they fit into the big picture, how their contribution makes a difference and how they can create a sense of value within their role.