Edition 97 - January 2006

DO NOT CALL - GETTING CLOSER
It seems fairly obvious that a Do Not Call register, will be introduced into Australia in the life of the present Federal Government. For people in the industry it is important to keep up to date with developments in order to monitor changes as they take place.

HOLIDAYS ALWAYS A DELICATE ISSUE
With the new industrial laws introduced by the Federal Government, important entitlements like holidays have become an issue for many people. Australian workers are well off compared with their USA counterparts and in Europe there are even more generous arrangements.

PROFILE: JAN-MARIE CREIGHTON, GENERAL MANAGER CONTACT CENTRES, WORK AND INCOME
Jan-Marie Creighton is the General Manager Work and Income Contact Centres - a service of the Ministry of Social Development for the New Zealand Government. Steering the strategic direction of this communication channel, Jan-Marie takes a holistic view toward development of the contact centre and that of the industry as a whole.