Edition 133 - July 2007

CALL CENTRE RECRUITMENT TRENDS
With the internet, the Saturday morning ritual of recruitment advertising changed forever when many job ads went online.  But the scope and reach of the internet as a recruitment tool will continue to change.

PROJECT MANAGEMENT – THE “MUST HAVE” SKILL
No project is too small to apply the discipline of good project management.  Planning and documenting major activities gives managers greater focus, control and managerial effectiveness.

PROFILE SHAARON KAPITEYN, BURSWOOD ENTERTAINMENT COMPLEX
As the manager of a Customer Contact Centre in Perth, Shaaron Kapiteyn is finding the current employment situation extremely challenging and at times disheartening. However, she loves the industry and wouldn’t consider moving out of it.